respondents / country
On average, only 2 out of 10 employees feel that their organisations are delivering on the set of factors outlined above. In order for employees to thrive, employers need to provide a holistic experience that goes beyond just hygiene factors such as pay and benefits.
Across all regions, these factors have been rated by employees as the most impactful when it comes to motivating them to give their best at work. Yet, employer performance on these key factors are low, indicating that more can be done to address these unmet needs.
When it comes to rewarding and recognising employees, organisations are delivering on factors that are less impactful and missing out on rewards that matter most to employees. In particular, employees prioritise additional vacation days, spot awards, and upskilling and development. However, employers are focusing on low-impact rewards such as company events or dinners, long-term service awards, and team building activities or retreats.
The end goal of any business is to deliver customer satisfaction. Yet, there are some employees who have reported that customer satisfaction is not important to them. For employers, it is critical to help their workforce understand the important of their roles within the value chain that ultimately contributes to customer satisfaction—no matter how often they interact with the customer.
BI WORLDWIDE is a leading global engagement agency leveraging the principles of behavioural economics to drive measurable business results. We excel in engaging diverse audiences and delivering locally tailored solutions with a global impact, through our comprehensive suite of solutions that spans employee recognition, sales incentives, customer engagement, and more.